Learning about training: Impact evaluation of training activities – a case study from Lebanon

This paper explores the impact of the training and learning process. It focuses on a case study that was part of a project aiming to decrease tensions between Syrian refugees and host communities in Lebanon by improving the healthcare system.

The training and learning component of this project consisted of a series of activities and processes to build the capacity of healthcare providers in conflict sensitivity. Three approaches were used: conflict-resolution skills training, mentoring and coaching sessions, and dialogue-based awareness-raising sessions.

Stories of change were collected through interviews with participants, trainers, social workers, and patients in primary healthcare centres. Results show that the training and learning process produced significant changes among staff, in their relationships with patients, and in a few cases, resulted in changes of policies in primary healthcare centres.