Community Score Card: A tool to strengthen mutual accountability and community-police partnership

The Nepal police is a key actor in providing peace, security, crime investigation and justice services to the community. It is the primary contact for victims and survivors of crime when they seek justice. In order to provide an effective service, it needs to collaborate and gain the support, cooperation and trust of the community.

The Community Score Card is a social accountability tool introduced in 2017 as part of the UK government-funded Integrated Programme for Strengthening Security and Justice to allow service seekers and security and justice providers to mutually assess, reflect, relate and collaborate.

In an effort to strengthen community-police partnerships at the local level, International Alert has adapted the tool to help bring the supply and demand sides onto a single platform and increase mutual understanding by involving both in joint planning, implementation and monitoring and review.

Stressing the need for perpetual dialogue and improvement, use of the Community Score Card has contributed to establishing mutual accountability among community members and security and justice providers in line with local government priorities and the police's Community-Police Partnership programme.

Indicators that establish mutual accountability were prepared together and helped the local community contribute to the capacity development of security and justice providers. Community members learned of the services that should be available under the law and documented questions around the quality of services. Together with the police they then set action plans and commitments to improve the quality of services and assessed the change.

They also jointly investigated harmful social norms, identified possible causes and their impacts on gender-based violence, and developed solutions.

The Community Score Card can be applied in different scenarios on different themes and issues. Areas such as education, health and municipal services can benefit from its use, as it reduces adversity, improves service delivery and strengthens trust between service seekers and providers.

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